Returns Policy

We hope you love your Newgen Clothing order. However, if you're not completely satisfied, we're happy to help.

Returns
You have 14 days from the date of delivery to initiate a return.
To request a return, please email info@newgenclo.com with your order number and the item(s) you wish to return.
We will then provide you with the relevant return address and return instructions.
Return Conditions

To be eligible for a return, items must:

Be unworn, unwashed, and unused.
Be returned in their original condition with all tags attached.
Be free from stains, odours, pet hair, or any signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping
Customers are responsible for the cost of returning their item(s), unless the item received is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Refunds
Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to process the refund.

Faulty or Incorrect Items

If you believe you've received a faulty or incorrect item, please contact info@newgenclo.com within 48 hours of delivery, including your order number and clear photographs of the issue. We'll work quickly to resolve the issue for you.